A Quality Policy is a formal statement of an organization’s commitment to maintaining high standards in its products, services, and operations. It serves as a guiding document for all employees, clearly communicating the company’s values, objectives, and dedication to excellence. A well-defined Quality Policy outlines the organization’s approach to achieving and continuously improving quality, ensuring customer satisfaction, and adhering to industry standards.
It reflects the company’s pledge to meet or exceed customer expectations by delivering products and services that are safe, effective, and free from defects. This policy often includes commitments to comply with relevant regulations, uphold ethical practices, and engage in sustainable processes that respect both the community and the environment.
